The following terms and conditions determine the use of customer areas (hereinafter exclusively referred to as the "Site") and govern the collection, use, storage, and disclosure of information collected from users of the Abilitypool website (each, a "User"), including but not limited to, the website, its content, services, and products offered through the website.

The Site, along with any other operational rules, policies (including but not limited to Abilitypool's privacy policy), and procedures that may be published by Abilitypool on the Site from time to time, collectively constitute the "Agreement" and are made available to you for use without any changes.

Please read this Agreement carefully before using or accessing the Site. By accessing the website or any part thereof, you are deemed to have accepted the terms and conditions of the agreement. If you do not agree to the terms and conditions of the agreement, you may not access the Site or its services.

The content of the Site may not be reproduced, copied, transmitted, published, distributed, modified, forwarded, or added to other websites or documents without written permission. All intellectual property rights, including copyrights, trademarks, trade secrets, and patent rights found on the website, are reserved, and the use of these rights without the written permission of the rights holder is prohibited. Nothing on the website shall be construed as a transfer of ownership of our intellectual property rights or the granting of usage rights.

User Accounts

You are solely responsible for securing your accounts and for all activities performed by this account and actions taken in connection with the account. You must immediately notify AbilityPool of any unauthorized use of your account or any other security breaches. AbilityPool shall not be liable for any actions or omissions of the user or any damages resulting therefrom.

Your use of this website implies that you guarantee the accuracy of the information provided.

Personal Information

We may request personal information from our users when they visit the site, register on the site, apply for volunteer opportunities, subscribe to our newsletters, fill out forms, or engage in other activities, services, features, and resources offered on the Site.

If deemed appropriate, we may request names, email addresses, mailing addresses, phone numbers, and photographs from users. However, users may visit the Site anonymously. We will only collect this information if users voluntarily provide it to us. Users may choose to withhold personal information, but this may prevent them from participating in certain activities related to the Site.

Areas where we use the collected information

Abilitypool may collect and use users' personal information for the following purposes:

- Showcasing users who have gained experience by donating or volunteering to involve other donors and volunteers in the process.
- The information you provide enables us to more effectively respond to your customer service requests and support needs.
- Personalizing the user experience: We may use information to understand how users, as a group, use the services and resources available on the Site.
- Improving our site: We may use feedback you provide to improve our products and services.
- Processing payments: We may use the information provided by users about themselves to process payments. Except where necessary for the provision of the service, this information is not shared with third parties.
- Sending regular emails: We may use the email addresses provided by users to inform them about their donations and updates on volunteer areas of interest. These may also be used to respond to inquiries and/or other requests.

For our Privacy Policy and Data Processing Information, click here.

How we ensure information security

We use appropriate data collection, storage, and processing practices, as well as security measures, to prevent unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

All data exchanges between the Site and its users occur over a secure SSL communication channel and are encrypted with digital signatures.

All payments collected through PayPal use secure SSL communications. After the transaction is complete, your private information (credit card information) will not be stored on our servers.

Sharing your personal information

We do not sell, trade, or rent users' personal information to others.

We share your information with civil society organizations to which you have donated or applied for volunteering opportunities.

We may share non-personal demographic information not associated with personal identification regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to assist us in operating the Site, managing our activities, or servicing users, and we may share your information with these third parties for those limited purposes.

Donation Process

- For donations made to Abilitypool, we work with reputable civil society organizations that are subject to annual audits by law.
- To earn the trust of donors, Abilitypool works with volunteer auditors to provide transparency on how donated funds are spent on projects.
- Project auditors work in reputable audit firms and volunteer for their roles.
- These individuals do not receive any fees from civil society organizations or Abilitypool. Their role is to support Abilitypool in instilling trust in donors through voluntary assistance.
- The publication of a project indicates that an auditor has been assigned to the project by a civil society organization and has agreed to monitor the spending of donations on that project. At this stage, it is not a statement of authenticity or healthy funding sources.
- Once a project has ended and donations have been spent, the civil society organization provides various documents to the auditor.
- Based on these documents and other communications with the auditor and the civil society organization, the auditor changes the status on the Abilitypool website to "reviewed."


The website allows users to make donations. The website does not directly receive payments related to these donations. It forwards these payments to a secure third-party payment system that completes all steps of the payment process.

Although Abilitypool works with a voluntary auditor in line with its transparency policy, it cannot be held responsible for any delays or issues that may arise in money transfers. Any issues or disputes regarding payments should be resolved directly with the payment system.


Since volunteers work directly with civil society organizations,

 there is no employment relationship established between volunteers and AbilityPool under Labor Law or Turkish Code of Obligations. Therefore, Abilitypool cannot be held responsible for any damages incurred by volunteers or any claims based on service contracts.

Abilitypool is not responsible for damages that civil society organizations may suffer as a result of the activities of its volunteers.

Abilitypool cannot be held responsible for commitments regarding the actions and transactions of users or civil society organizations, and their consequences.

Civil society organizations that publish volunteer opportunities through Abilitypool are responsible for the content they publish.

Responsibilities of Website Visitors

Responsibility for the use, information, and processing of minors and other minors, as well as their legal rights, lies with their legal representatives, who may also exercise their legal rights on their behalf. In addition, individuals under the age of 18 cannot enter into a contract with AbilityPool without the written consent of their legal representatives. In this context, all responsibility lies with the user.

Managing this website does not imply that Abilitypool represents, endorses, believes, or guarantees any part or all of the contributed content to be accurate, useful, or harmless. 

It is your responsibility to protect yourself and your computer systems from viruses, computer worms, trojans, and other harmful content.

Abilitypool does not express any political views by publishing donation or volunteering projects.

Abilitypool cannot be held responsible for content on the website that may contain insults, be contrary to public morality, or be inappropriate; Abilitypool is not responsible for technical inaccuracies, typographical errors, and other errors contained in content. Abilitypool does not accept any liability for any damages that users may suffer due to the use of the website. As a website user, you may not create or transmit any type of illegal, threatening, harassing, violent, terrorist, defamatory, offensive, vulgar, pornographic, disturbing, political, religious, threatening, harassing, or insulting "content," including all kinds of illegal, threatening, harassing, violent, terrorist, insulting, rude, pornographic, disturbing, political, religious, threatening, harassing, and insulting content, whether transmitted or otherwise, that may violate laws at the local or international level. AbilityPool's publication of such content, its transmission to selected individuals by the user, or its dissemination, including but not limited to, is not construed as AbilityPool assuming liability for content that violates the rights of third parties or is unlawful. Regardless of whether it is published, any criminal, compensatory, and damages arising from illegality are the responsibility of the culpable users.

Internet Browser Cookies

Our website may use "cookies" to enhance the user experience. The user's internet browser places cookies on their hard drive for record-keeping and sometimes to track information about them. Users may choose to set their browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the website may not function properly.

For our Cookie Policy, click here.

Third-Party Websites

Browsing and interacting with other sites, including sites linked to our website, are subject to the terms and policies of those websites. AbilityPool is not responsible for the content of linked websites and accepts no liability for any damages arising from or related to the use of such links. The privacy-security policies, terms of use, communication, and personal data processing conditions applicable to other sites accessed via advertisements, banners, content, or other purposes, as well as the use of information from websites (and other digital platforms), ethical principles, privacy-security principles, personal data storage and destruction policies, service quality, terms of use, cookies-web beacons, and the like, notifications-recommendations, and other practices, are not the responsibility of AbilityPool.

Amendment of this Agreement

Abilitypool has the right to update this Agreement at any time. Users are advised to check this page regularly to be informed of any changes and how we protect the personal information we collect. By using the Site, you acknowledge that it is your responsibility to review this Agreement periodically and to be aware of modifications. 

Acceptance of these Terms by You

By using this website, you indicate your acceptance of this Agreement. If you do not agree to this Agreement, please do not use our website. Your continued use of the website after changes to this Agreement will be deemed as acceptance of those changes.


For questions regarding these Terms of Use and Privacy Policy or your use of the website, please contact us at